Thank you for shopping with ghoulz.shop. We take pride in our jewelry collection, including rings, earrings, and necklaces. If you are not completely satisfied with your purchase, we are here to assist you.
2. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (e.g., receipt or order number) must be provided.
- The return request must be initiated by contacting us at support@ghoulz.shop within the 30-day period.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow 7-10 business days for the refund to appear in your account.
4. Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, please return the original item and place a new order.
5. Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
6. Non-Returnable Items
The following items are non-returnable:
- Personalized or custom-made jewelry
- Items marked as final sale
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at support@ghoulz.shop. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us at:
- Email: support@ghoulz.shop
9. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the revised policy will apply to all returns and refunds processed after the date of the update.
Thank you for choosing ghoulz.shop!